Refund policy

No Returns and Refund Policy

Thank you for Shopping with Nalmei. We strive to provide you with the best stationary products and exceptional customer service. Please read our No Return and Refund Policy carefully before making any purchases.

1.       

1.      No Returns.

We do not accept returns on any stationary items purchased through our website, except in the case of damaged or defective products. We encourage our customers to review their orders carefully before confirming their purchases.

2.      Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service team within 2 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

3.      Return Process:

To initiate a return, please contact our customer service team nalmeicontact@gmail.com. Provide your order number and details of the damaged or defective product. Our team will guide you through the return process and provide instructions for returning the item.

4.      Refunds:

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, the refund will be processed through the original method of payment within 7 business days.

5.      Non-eligible Returns:

Please note that certain items such as personalized or customized stationary, clearance items, and gift cards are not eligible for return or refund unless they are damaged or defective upon arrival.

By making a purchase on our website, you agree to abide by our No Return and Refund Policy outlined above.

For any further inquiries or assistance, feel free to contact our customer service team.

Thank you for shopping with Nalmei.